Privacy Policy

This privacy policy notice is for this website and served by D+R Maintenance Solutions Ltd. (“We”) and governs the privacy of its users who choose to use it. The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.


This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy. We will collect and process personal data in accordance with the General Data Protection Regulation EU 2016/679 (GDPR), Data Protection Act 2018 and The Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR) (“the Data Protection Regulations”).

For the purpose of the Data Protection Regulations, the data controller is D+R Maintenance Solutions Ltd registered in England and Wales under company number 04829250 and have our registered office at D+R head office located at Trevellyan, Cross Vane, Penallt, Monmouth NP25 4SF.


We collect information about you when you register with us, complete a form on our website or when you place an order with us for our products or services. We also collect information when you voluntarily complete customer surveys, provide feedback, participate in competitions and when you email us or contact us by telephone. Website usage information is collected using cookies.


We will use this information to provide the products or services requested, respond to communications from you and, if you agree, to email you about other products and services that we think may be of interest to you.
We use your information collected from our website to personalise your repeat visits to our website. We will not share your information for marketing purposes with companies outside of our organisation.


With your permission, we would like to send you information about our products and services, together with details of news and promotions that we think will be of interest to you. We may use your data to contact you by email, telephone, text message and by direct mail. You may opt out at any time. If you no longer wish to be contacted for marketing purposes, please email You can opt out of our email communications by clicking the unsubscribe link at the footer of any email you receive from us.


We only keep your data if we have a valid legal reason to do so and will only keep it for as long as we need to in order to fulfil our contractual or legal obligations or for as long as we have your permission to keep it. We will conduct an annual review to determine if we need to keep your data. Your data will be deleted if we no longer need it to maintain our obligations or if you have requested that we delete it.

Data security is of great importance to us. We take steps to protect your data by using data encryption on our websites and applications. Our websites are hosted in the UK and are monitored 24/7/365. The servers where they are stored includes firewall protection and secure monitoring software which generates alerts in the event of a hack attempt or the detection of malware. All personal data is processed within the European Union (EU).

We do not capture or store any personal information about individuals who access our website, except where you voluntarily choose to give us your personal details via Contact and Free Survey web forms or where you provide any personal information in connection with a formal purchase of products on behalf of a customer order.

The legal basis upon which we collect, store, process, share and delete personal data is based on the following:
• Consent – This applies where you have given us consent to collect and process your data. An example is when you sign up to receiving our e-newsletters, submit a web Contact or Free Survey form
• Legitimate Interest – In certain circumstances, we will process your personal data where it is in our own interest. In such a case, we will process personal data in a way that might be reasonably expected as part of running our business and which has minimal impact on your rights and freedoms. An example is where we require your personal data to provide direct marketing information on new products, trade events, special offers etc.

When we process your information for legitimate interests, we will ensure that we consider and balance any impact upon you and your rights under the Data Protection Regulations.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer hard drive to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ ].

Other cookies may be stored to your computer hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

For details of D+R Maintenance’s cookie policy please visit


This website operates a Contact and Free Survey program, to be used by web site visitors to request further information about D+R Maintenance products and services presented on this website. Web site visitors can use the Contact and/or Free Survey links through an online process should they wish to do so but do so at their own discretion.

Under the Data Protection Regulations we use the lawful basis of consent for anyone and/or Free Survey Request forms. using the Contact

All personal details relating to Contact and Free Survey request forms on the website are held securely and in accordance with the Data Protection Regulations.

Personal details may be passed on to pre-screened third parties / companies / people outside of the company that operates this website that have demonstrated data compliance with the Data Protection Regulations. These third parties are as follows:


Your right of access
You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about this right here.

Your right to rectification
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about this right here.

Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances. You can read more about this right here.

Your right to restriction of processing
You have the right to ask us to restrict the processing of your information in certain circumstances. You can read more about this right here.

Your right to object to processing
You have the right to object to processing if we are able to process your information because the process forms part of our public tasks, or is in our legitimate interests. You can read more about this right here.

Your right to data portability
This only applies to the information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated. You can read more about this right here.

You are not required to pay any charge for exercising your rights. We have 30 days to respond to you from receipt of a written request from you regarding the exercise of your rights.

If you would like to exercise any of the above rights in regard to the information held on you, please send an email to or by phone at 01600 714462 or by post at Trevellyan, Cross Vane, Penallt, Monmouth NP25 4SF.

If you feel that your data has not been handled correctly or you are unhappy with any response from us, you have the right to lodge a complaint with the Information Commissioner. The contact details can be found at or you can call 0303 123 1113.


We will keep our privacy policy under regular review and will place any updates on this web page. This privacy policy was last updated on the 30th November 2018.

Resources & Further Information
General Data Protection Regulation EU 2016/679
Data Protection Act 2018
Privacy and Electronic Communications Regulations 2003
Information Commissioners Office
Twitter Privacy Policy
Google Privacy Policy

v.2 November 2018 Edited & maintained by: D+R Maintenance Solutions Limited registered in England and Wales under company number 04829250 and have our registered office at Trevellyan, Cross Vane, Penallt, Monmouth NP25 4SF.